Important Salon Information
We ask politely that you arrive on time to your appointment as this ensures the smooth running of the day. Lateness will result in having to cut down your appointment time so we do not run late for the next client, as we are fully booked. When booking if you would like a certain therapist then please feel free to request.
It will be necessary for you to fill out a client consultation form before each treatment. This is necessary for insurance purposes and treatments cannot be carried out without this information. The form will be sent to you usually 48 hours prior to your appointment. It is your responsibility to inform us of any allergies/medical conditions on this form so we can carry out a tailored treatment for you. If you do have any medical conditions you think we may need to know about, please ask us on the phone when booking. Please also let us know if you are currently pregnant as this may restrict some of the treatments we are able to carry out for you.
Can I bring my children/friends with me?
Do I need a patch test?
Deposit Terms & Conditions
You will be asked to pay a deposit at the time of making your booking over the phone. For most treatments, the deposit is £20 however you may be asked to pay a higher deposit for larger bookings. If you are a regular client, the £20 will stay on your account to allow you to book future appointment easily and without paying a new deposit each time. Appointments with a value of less than £20 will need to be paid in full at the time of booking. Appointments with a value of £40 or more will require a deposit of 50% of the total bill. You can book online and pay a smaller deposit, however please note the system will save card details for that appointment where a cancellation charge will be taken for any appointments that are not cancelled according to our T&Cs.
If you are paying by voucher, your voucher number will be taken at the time of booking and this will be used as a deposit for your booking. In the event of a no show or late cancellation, the cancellation fee will be taken from the voucher amount and cannot be refunded.
If you need to change or cancel your booking for any reason, you will need to give us at least 24 hours notice which will allow us enough time to rebook your space to someone else. By paying your deposit you agree to our terms & conditions that the deposit will be non refundable in the event of a late cancellation. In the case that more than 24 hours notice is given, the deposit will stay on your client account and can be used for the next time you have a treatment. Repeat no shows & cancellations will mean that you will be asked to pay for your whole appointment upfront which will then be non refundable if you fail to attend that appointment.
Is there parking nearby?
Do you sell gift vouchers?
Courses purchased must be paid in full at the time of the treatment or at dates set our in your payment plan. Courses must be completed within 12 months and are non-refundable. Missed sessions & late cancellations of course appointments may result in treatments being deducted from your course.